Description du poste

Key Responsibilities
Customer Relationship Management

• Handle incoming customer inquiries and calls
• Identify, assess, and qualify client needs
• Provide tailored technical and commercial solutions in collaboration with field sales representatives
• Build and maintain longterm, trustbased relationships with customers

Sales Administration & Operations

• Prepare and follow up on quotations
• Manage orders and ensure accurate processing through delivery
• Support in monitoring ongoing customer files and coordinate internally to ensure service quality
• Support in handling and resolving commercial disputes

Business Development

• Proactively contact and reactivate inactive clients
• Contribute to customer retention initiatives
• Support revenue growth through upselling and crossselling activities
• Work closely in partnership with a field sales representative (dualsales approach)

Plateforme de publication: francetravail.fr